Terms and Conditions kiss91 – Complete Platform Usage Guide

Welcome to kiss91, a trusted online gaming platform designed exclusively for Malaysian players. This Terms and Conditions document ("Agreement") governs your use of all services, games, content, and features available through the kiss91 platform, whether via the website, Android mobile app, or iOS app.

By accessing or using the kiss91 platform in any way — including browsing the website, registering an account, making a deposit, joining games, or claiming promotions — you expressly and unconditionally agree to comply fully with these Terms and Conditions. If you disagree with any part of this document, please discontinue use of the kiss91 platform immediately.

Kiss91 reserves the right to modify these Terms and Conditions at any time at our sole discretion. Notice of significant changes will be posted on the platform's main page. It is your responsibility to review this document periodically. Continued use following the publication of any changes constitutes your acceptance of the updated terms.

To register and use kiss91's services, you must meet all of the following eligibility requirements without exception:

• You must be of age at least 18 years of age on the date of registration.
• You must be an individual, not a company, corporate entity, or automated bot.
• Platform use must be lawful under the laws of your jurisdiction of residence.
• You are not currently enrolled in a self-exclusion program on any gaming platform.
• You have not previously been banned from using kiss91's services.

During the registration process, you are required to provide accurate, complete, and current information including your full legal name, active phone number, and valid email address. kiss91 reserves the right to request identity verification documents at any time to verify the information provided. Providing false or misleading information during registration is a serious violation that may result in account closure without compensation.

Each individual is only permitted to hold one account only on the kiss91 platform. Registering multiple accounts — whether using your own identity or another person's — is strictly prohibited and constitutes a terms violation that will result in the closure of all associated accounts and the forfeiture of any remaining balances.

Upon successful registration, you will be granted access to your personal, non-transferable kiss91 account. You are fully responsible for all activity that occurs within your account, including any financial transactions, bets placed, and communications sent.

Account security is a shared responsibility. kiss91 recommends using a strong password, enabling two-factor authentication (2FA) available within the platform, and never sharing your login credentials with anyone. The kiss91 support team will never ask for your password under any circumstances.

If you suspect your account has been accessed without authorisation, please contact the kiss91 support team immediately via live chat. kiss91 will take appropriate action to protect your account, including a temporary freeze if necessary while an investigation is conducted.

• Accounts may not be sold, lent, or transferred to any third party.
• Using another person's account for betting is prohibited, even with the account owner's consent.
• Kiss91 reserves the right to freeze any account suspected of fraudulent activity while an investigation is conducted.
• Accounts inactive for more than 12 consecutive months may be subject to a monthly administrative fee or closure in accordance with kiss91's current policy.

Kiss91 supports a range of secure, locally integrated Malaysian payment methods directly within the platform, including online bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank) as well as Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed with 256-bit SSL encryption to ensure the security of your transactions.

Deposit requirements: Deposits must be made using a payment method registered in your own name. Third-party deposits — including those from family members — are not accepted and will be returned in full. The minimum deposit amount is as stated on the platform's Withdrawal page at the relevant time.

Withdrawal requirements: Your first withdrawal requires a completed identity verification (KYC), including a copy of your ID and proof of payment method. The KYC process is typically completed within 24 business hours. Once KYC is approved, subsequent withdrawals will be processed within a few hours on business days.

Kiss91 does not charge any processing fees for standard deposits or withdrawals. However, third-party payment service providers may impose their own charges under their respective terms, which are beyond kiss91's control.

Kiss91 offers a variety of attractive bonuses and promotions to new and existing members from time to time. Each offer is subject to specific conditions stated alongside the offer, and those conditions form part of these Terms and Conditions.

• Wagering requirement (rollover): All bonuses awarded must meet the stated rollover multiplier before a withdrawal is permitted. The wagering requirement for each promotion will be clearly stated at the time the offer is presented.
• Validity period: Each bonus has a limited validity period. Bonuses not used within the specified period will expire automatically without any compensation.
• One offer at a time: Generally, only one active bonus is permitted at a time unless otherwise stated in the relevant promotional terms.
• kiss91's Rights: kiss91 reserves the right to withdraw, modify, or terminate any promotion at any time if there is evidence of abuse or fraud.

Any attempt to abuse the bonus system — including but not limited to opening multiple accounts, using another person's credit or debit card, or colluding with other players to meet wagering requirements — will result in the cancellation of all bonuses and may lead to permanent account closure.

All games offered on the kiss91 platform — including video slots, Live Casino, Sports Betting, bingo, and card games — operate using a Random Number Generator (RNG) system independently audited by qualified third parties. This ensures every game outcome is fair, random, and free from manipulation.

Each game category has specific rules available on the respective game pages within the platform. It is your responsibility to understand the game rules before participating. kiss91 is not liable for any losses arising from a failure to understand the game rules.

In the event of a dispute regarding game outcomes, the server records stored within kiss91's systems shall be considered final and shall supersede any local records on your device. Should a technical disruption occur during an active game session, kiss91 will make every reasonable effort to resolve the situation fairly for all parties.

Use of the kiss91 platform is subject to strict standards of conduct. The following actions are strictly prohibited and may result in account closure, balance forfeiture, and legal action:

• Using bots, automated scripts, or third-party software to automate in-game actions.
• Colluding with other players to gain an unfair advantage in games, particularly in table games and Live Casino.
• Money laundering or any other unlawful financial activity.
• Identity fraud or the use of another person's personal information without authorisation.
• Any attempt to hack, breach, or disrupt the technical infrastructure of the kiss91 platform.
• Exploiting technical vulnerabilities or bugs in games to gain an unauthorised advantage.
• Any form of threats, harassment, or offensive language directed at kiss91 staff or other players.

Kiss91 works closely with relevant authorities and financial institutions to detect and prevent illegal activity. Any account suspected of involvement in unlawful activity will be reported to the relevant authorities in accordance with our legal obligations.

Protecting your personal data is a priority for kiss91. How we collect, store, process, and safeguard your personal information is set out in detail in Privacy Policy which form part of these Terms and Conditions and should be read together.

In short, kiss91 collects information necessary to provide services, fulfil regulatory obligations, prevent fraud, and improve the user experience. We will not sell or share your personal data with third parties for marketing purposes without your explicit consent.

By using the kiss91 platform, you consent to the processing of your personal data as described in our Privacy Policy. You have the right to access, correct, or request deletion of your personal data subject to our legal obligations. For privacy-related enquiries, please contact us at [email protected].

Kiss91 provides online gaming services on an "as-is" basis without any warranty or guarantee of outcome, whether express or implied. Playing on the kiss91 platform involves financial risk that is borne entirely by you as the player.

To the extent permitted by applicable law, kiss91 is not liable for:

• Any financial losses incurred as a result of gaming activity on the platform.
• Indirect, incidental, or consequential losses arising from use of or inability to use the platform.
• Service disruptions arising from factors beyond kiss91's reasonable control, including internet infrastructure failures, power outages, or natural disasters.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

Kiss91's maximum liability to you under any circumstances shall not exceed your net deposit amount in the 30 days preceding the liability claim.

Voluntary closure: You may close your kiss91 account at any time by contacting the support team via live chat. Prior to closure, any eligible balance will be returned to your original payment method once all bonus rollover requirements have been met.

Closure by kiss91: kiss91 reserves the right to suspend or close your account immediately without prior notice in the following cases:

• Violation of any provision of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or illegal activity.
• Inability to verify your identity or age when requested.
• Requests from relevant authorities or court orders.

In cases where an account is closed due to a terms violation, kiss91 reserves the right to forfeit any remaining balance as compensation for losses and costs incurred as a result of the breach.

If you have any complaints or disputes relating to the kiss91 platform, we encourage you to contact our support team first via live chat or email at [email protected]. Our team will endeavour to resolve any issues within 72 business hours.

If a complaint cannot be resolved at the customer support level, you may escalate it to kiss91 management through the official channels listed on the platform. We are committed to addressing every complaint fairly, transparently, and within a reasonable timeframe.

In cases involving technical disputes over game outcomes, kiss91's securely stored server log records will be used as definitive evidence. Both parties agree to accept decisions based on these server records as the final resolution of any such dispute.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved through kiss91's internal process will be referred to a mutually agreed arbitration body or a court of competent jurisdiction.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or contrary to applicable law, that provision will be reinterpreted to the minimum extent necessary to make it valid and enforceable. All other unaffected provisions will remain in full force.

Kiss91's failure to enforce any right or provision under these Terms shall not be construed as a waiver of that right or provision. These Terms and Conditions, together with the Privacy Policy and any additional terms applicable to specific services or promotions, constitute the entire agreement between you and kiss91 regarding use of this platform.