Privacy Policy Kiss91 – Protection of Your Personal Data

Kiss91 collects various types of personal information from members to provide a safe, efficient, and high-quality online gaming service. This collection is carried out transparently and covers only the data genuinely required to operate the platform.

We do not collect sensitive information such as medical details, religious beliefs, or political views unless specifically required by applicable law. All information collected is stored in a secure and strictly controlled environment.

Kiss91 collects your personal information through several distinct channels, all operating within a strict security framework:

• Account registration: Information you provide directly when creating your kiss91 account, including your name, email, and phone number.
• KYC Process: Identity verification documents uploaded during the Know Your Customer (KYC) process to enable fund withdrawals.
• Financial transactions: Payment information shared during deposit and withdrawal processes via supported payment methods.
• Platform usage: Data collected automatically via cookies, server logs, and tracking technologies when you use the kiss91 platform.
• Support communications: Information shared when you contact the kiss91 customer support team via live chat or email.
• Mobile devices: Device technical data when you use the kiss91 app for Android or iOS, including device model and operating system version.

In all cases, you will be informed of the type of data collected and the purpose of collection before or at the time collection takes place. kiss91 does not collect your personal information from third-party sources without your prior knowledge and consent.

Every piece of data collected by kiss91 is used solely for legitimate, specific, and transparent purposes. We will not process your data for any other purpose without obtaining fresh consent from you. The following are the primary purposes for data use:

• Account management: Create, verify, and maintain your member account within the kiss91 system.
• Transaction processing: Process deposits, withdrawals, and all financial transactions you conduct on the platform.
• Identity verification (KYC): Fulfil regulatory obligations relating to age and identity verification for all members.
• Fraud prevention: Detect, investigate, and prevent fraud, money laundering, and other security threats.
• Customer support: Provide technical assistance and resolve complaints or enquiries submitted by you.
• Platform improvements: Analyse usage patterns to improve the user experience, system performance, and product offerings.
• Marketing communications: Send promotions, bonus offers, and the latest product updates — only where you have given your consent.
• Legal compliance: Meet reporting and compliance requirements with relevant authorities under applicable Malaysian law.

Kiss91 maintains a strict policy regarding the sharing of personal data. We do not sell, rent, or disclose your personal information to external parties except in the following situations that have been agreed upon or are required by law:

• Payment service providers: Financial information shared with payment gateway providers (such as Maybank, CIMB, Touch 'n Go eWallet, GrabPay, and Boost) solely to process your transactions. All such providers are bound by strict data confidentiality agreements.
• Technical service providers: Technical partners who assist in operating the platform infrastructure, including cloud computing services and cybersecurity systems. They may only access data necessary for their tasks and are prohibited from using it for any other purpose.
• Government authorities and law enforcement: When required by court order, warrant, or lawful request from Malaysian law enforcement agencies or the relevant regulatory authority.
• Fraud and money laundering prevention: Sharing necessary information with financial institutions and relevant bodies to detect and prevent illegal activity, in line with our anti-money laundering (AML) compliance obligations.

In all data-sharing cases, kiss91 ensures that recipient parties are bound by confidentiality and data security obligations equal to or stricter than our own standards.

The security of your personal data is kiss91's top priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times:

• Transit encryption: All data transmitted between your device and kiss91 servers is encrypted using TLS 1.3 with 256-bit SSL certificates.
• Storage encryption: Personal and financial data stored in our databases is encrypted using AES-256 encryption algorithms.
• Access controls: Only kiss91 staff who require access to perform their duties are permitted to access sensitive data, and all access is logged and monitored.
• Secure backup: Data is regularly backed up to secure, geographically separate data centres to ensure service continuity.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to any threats or unusual activity.

Data retention period: kiss91 retains your personal data for as long as your account remains active. Once an account is closed, data is kept for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted. Data no longer needed for its original purpose will be promptly deleted or anonymised.

Kiss91 uses cookies and similar tracking technologies to enhance your experience, understand how the platform is used, and secure your login sessions.

• Essential cookies: Required for core platform functions such as login session management, game lobby, and security settings. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Gather information on how you use the platform — pages visited, time spent, and any errors encountered — to help us continuously improve system performance.
• Functional cookies: Store your personal preferences such as language, display settings, and saved login details so you do not need to re-enter them each time.
• Analytics cookies: Help us understand aggregated, anonymised usage patterns for product improvement and user interface optimisation.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain features on the kiss91 platform. For more information on managing cookies, refer to your web browser's help guide.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding your personal data held by kiss91:

To exercise any of the above rights, please contact the kiss91 privacy team via email at [email protected]. We will process your request within 30 business days and may require identity verification before fulfilling it to protect your account security.

The kiss91 platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18. This is one of the core principles of our responsible gaming policy.

All new account applicants are required to verify their age during registration and complete a rigorous KYC process. Should kiss91 discover that information was inadvertently collected from a minor — for example through registration using false details — the account will be closed immediately and all associated data deleted without delay.

Parents or guardians who believe a minor in their care has registered or used the kiss91 platform without their knowledge are urged to contact our support team immediately. We will take swift action to resolve the situation.

The kiss91 platform may contain references or links to third-party websites for informational purposes only. This Privacy Policy applies solely to the kiss91 platform and does not cover the privacy practices of any external websites you may visit.

Kiss91 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information. The security of your data outside the kiss91 platform environment is beyond our control and responsibility.

Kiss91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. Each new version of the Privacy Policy will be published on this page along with the updated effective date.

For significant changes that affect how we use your personal data, kiss91 will provide advance notice via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the kiss91 platform.

Your continued use of the kiss91 platform after any change takes effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using the kiss91 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kiss91 handles your personal data, please do not hesitate to contact us. Our privacy and data protection team is available to assist you 24 hours a day, 7 days a week.

Kiss91 is committed to addressing every privacy-related enquiry with seriousness and professionalism. We aim to provide a meaningful response to each enquiry within the stipulated timeframe and always strive to resolve your concerns in a satisfactory and transparent manner.